FOR IMMEDIATE RELEASE

myKB.com™ on How myKB works better...

The basics for each of myKB’s products are the same. The myKB system is a professional knowledge base software application that simply and easily is added to an organization’s public Internet web site or internal Intranet.

Users of myKB Knowledge Base Software are able to access an organization’s knowledge base via a web browser. What makes myKB’s product line different is the fact that an organization can have a working, secure and searchable knowledge base in less than 30 minutes. Having access either through the organizations published web site via the Internet or internal intranet makes for an application that can be available 24 hours a day.

myKB’s products require no programming of any kind. All the data that is contained in your individual knowledge bases are easily handled with an administrative control center.  This can be maintained by a dedicated team member, for larger organizations with high data requirements, or by any team member that has knowledge base data maintenance as part of his or her responsibilities, for smaller more dynamic organizations. The Usefulness of myKB is making it YOUR KB.

Information is organized into categories you choose. MyKB’s products are designed for you to support your customers, support your team, and support your message.

Supporting your customers: Many organizations approach adding information to the knowledge base for supporting customers on software or products. Many organizations also find that by populating information about frequently asked questions and solutions they can reduce support time and costs by over one-half.

Supporting your team: Organizations have found that they can also support their own internal efforts by including company information such as 401k, other benefit plans, and company policies and procedures in their myKB Knowledge Base. myKB’s knowledge base software role based security allows your knowledge base administrator to give access to different article types depending on a users relationship to the organization. One of the many features that myKB offers is making articles and information either “internal only” or “public.”

Supporting your message: Driving customers to your web site can be a useful marketing tool for many organizations. Giving potential or existing customers a reason to stay on your site can increase your exposure and support your company’s marketing message and firm up relationships. Adding myKB knowledge base software to your web site gives your marketing team the ability to populate the Knowledge Base with product specifications, useful tips and tricks and commonly asked pre-sale questions. Also, professional service organizations, such as Accounting Firms and Financial Service Firms have found that myKB has added a level of service and convenience for clients as well as provide a way for attracting new clients by populating their online knowledge base with information about taxes, tax forms and financial information.

myKB Knowledge Base Software - We don't make great support - we make great support possible.