Do you have your information in the right place? Customers and employees rely on your support. With a myKB knowledge base software you can deliver your proven support through a self-service knowledge base on your intranet and website 24 hours a day. You control the content and delivery using our highly effective security controls. You have the ability to deliver the right amount of support to each customer: end-users, buyers, distributors, vendors, and employees, to name a few. myKB knowledge base software supports free, fee-based, or restricted support models. myKB is the software of choice for self-support solutions. myKB delivers proven customer care through call centers, websites, and help desks.
| ... myKB security is unbeatable and allows for the most flexible setup in your organization. It's easy to restrict information to a certain group of users, or grant/create/edit/delete privileges to a manager, all while selecting only the content that the manager is responsible for. |
Service is an invisible component of every sale. Many customers evaluate your product before purchase, but service is what keeps your customers coming back. When your service staff is up to the challenge and your self-support is available to help - customers will remember. Updated FAQs, knowledge base availability, and guided technical-support procedures will keep customers satisfied. Support experience and implementation is a positive sales process.
Support needs can arise at any time, and many times support staff find themselves working from home or a remote location on an internet-connected computer. Fortunately, our knowledge base software is web-enabled for systems over the web. A knowledge base does not replace proven and personable support staff; it complements these services by enhancing consistency, improving searches, and by speeding delivery of proven and accepted support.
Industry estimates show that web-based self-service is the most economical means of customer service. A recent study by Forrester Research estimates that costs average $32.74 per phone-based service, while web self-service averaged $1.17 per visit.
The following table shows Forrester's estimates for several different customer service channels:
| SUPPORT TYPE |
Average Cost per Transaction |
| Telephone |
$32.74 |
| E-Mail |
$9.99 |
| Chat (Live PUSH) |
$7.80 |
| Message Board |
$4.57 |
| Web Self-Service (Knowledge Base) |
$1.17 |
myKB Knowledge Base Software - We don't make great support - we make great support possible.
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