Does your support keep your business?  Your knowledge base will help you immediately implement a two-way communication strategy.  Your myKB knowledge base software utilizes the best tools available to measure your communication strategy's effectiveness.

• Place hidden search terms within articles to direct customer attention to related articles. 
• Store the same article in multiple categories to increase exposure.
• Syndicate content on any web or portal from your knowledge base.
• Manage website content from within your knowledge base software.
• View user search topics and advanced statistics to see your communication strategy in action.

myKB knowledge base software helps you to deliver targeted content by identifying common and recurring issues.  Communicating with your audience is easy by keeping your knowledge organized and maintaining precise statistics.

Increase your up-sell and cross-sell opportunities by delivering smart results.  Regardless if you are working to enhance your website or your contact center, your customers become smarter using the smart content you provide.

Develop value within support.  Web-based promotions to existing customers are a low cost method for increasing your revenue. It is easy and automatic with myKB knowledge base software to build lasting relationships and encourage repeat visits to your web site.

You have total control to define any category of information that is useful to your business. You can have sections, features and benefits, or technical information to help a customer use your product after their purchase. You may create an unlimited number of categories within your myKB knowledge base software.

myKB Knowledge Base Software - We don't make great support - we make great support possible.